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Client Account TL Full-time Job

Jun 8th, 2022 at 10:21   Customer Service & Back Office Operations   Chennai   107 views Reference: K4oeEPKd0By
Job Details

Essential Functions:

Receive base from client and check for insufficiency 

Allocate the base to team and update the tracker 

Check the status of initiated cases 

For insufficiency share the report to client with required details

Follow up with team when and where required for closure of cases

Ensure the report is generated within TAT,update it in master tracker and forwarded for quality check

Follow up on quality check and the report is submitted to client 

Ensure client calls are handled efficiently 

Ensure action tracker is updated on daily basis

Co-ordinate with clients, candidate and verifiers for closing lateral insufficiency 

Manage the Team to improve the performance

Review the Team members every week 

Co-ordinate with sales team for new business in order to maintain the smooth relationship 

Co-ordinate with clients for receiving customer satisfaction survey and google review 

Ensure clients are wished on the special occasions like birthday and anniversaries and E-card is shared in mail 

Ensure gift has been sent on our company anniversaries for selected clients 

Ensure client social media credentials are gathered for communication

Reports:-

Share the below reports on weekly basis

Goal Sheet for Verifiers 

Status Report to clients 

Action tracker internally 

Case Completion Status along with QC status 

Review Tracker for Verifiers 

Exclusive Status Report for Insuff and Stop ChecK.

Company Description
We are Professional Background Verification company which adopts modern technologies. The Word VerifiTech is a fusion of Verification + Technologies.
We have a team of highly skilled professionals and experts with proven experience in providing quality services.
Our smart Employee background screening services will result in better hires, reliable and trustworthy individuals that your company deserves.
Our fast, reliable, easy to use services and also comprehensive range of innovative solutions help the clients to limit risk, time and cost.
We are providing accurate reports on stipulated turnaround time to meet the needs of each individual client.
Our unique model helps in risk mitigation and ensures compliance by validating the integrity of Candidates, Businesses and Private Information as well.
Website :- https://verifitech.com/