We're Hiring !!!


We're looking for a Customer Support – Back Office (Non-Voice Process)
 

Designation: Customer Support Executive – Back Office (e-Commerce Process)

Experience:   Minimum 1 year in Customer Service (Non-Telecom preferred)

Location:  Work From Home

Language: Good proficiency in English and Hindi (Written communication is essential)

Contract: Full-time – 3 months contract (Extension/permanent based on performance)

CTC: ₹23,000/month In-hand: Approx. ₹19,500

Working Days: 6 days working with 1 day rotational off

Qualification: Graduates only (Any stream)

Shifts: 24/7 Rotational shifts (including night shifts)

System Requirements: 

Laptop/Desktop with: i5 7th Gen or above 8 GB RAM Windows 10

Stable WiFi connection (Minimum 20 Mbps)

USB Headset (Big Passport brand preferred)

Webcam mandatory

UPS/Inverter for power backup

Roles & Responsibilities:

Handle non-voice customer support for a leading e-Commerce client

Respond to customer queries via chat, email, and internal ticketing tools

Assist customers with order status, refunds, product issues, delivery escalations

Accurately document all interactions in the system

Maintain high quality, accuracy, and productivity standards

Collaborate with other teams for timely customer resolutions

 

Assessments Required:


AMCAT Personality Test – Minimum average score ≥54

WriteX Test – B1 Level, Agreeableness ≥ 20, Conscientiousness ≥ 20

VETI Test – Score 4 & Above

Typing Speed: Minimum 30 WPM with 85% accuracy

Interested candidates can contact HR- 7200585283

Salary

20,000 - 23,000 INR

Monthly based

Location

Tamil Nadu , India

Job Benefits
Commission Pay Flexible Schedule Performance Bonus Work From Home
Job Overview
Job Posted:
2 days ago
Job Expire:
2 months from now
Job Type
Full Time
Job Role
customer support
Education
Graduate
Experience
1 Years
Total Vacancies
10

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Location

Tamil Nadu , India