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Technical Support Engineer Full-time Job

Jun 8th, 2022 at 10:21   IT & Networking   Chennai   75 views Reference: q9wdLPWdjPX
Job Details

Role-Technical Support Engineer

Experience-3-6 Years

Skills-Application Support, Production Support, SQL Query, Web Services (SOAP/REST/Swagger/JSON/Curl/Postman)


Job Description: Roles and Responsibilities:

Good Communicationskills.

Basic understanding of hardware and networking issues.

Provide Remote Technical Support to customers for the enterprise products

Manage customer trouble tickets.

Provide troubleshooting support and problem resolution to customers

Windows PC troubleshooting competence.

Groovy code (Requires some basic JAVA knowledge)

Experience in HL7 (Health Level-7 standards)

Good Knowledge & experience in SQL queries and StoredProcedures

Basic knowledge on Windows servers

Basics on JBOSS, ESB and AS2

Good knowledge in XML and EDI

Quick understanding of customers’ tactics and quick problem-solving skills

Should be willing to work on Sunday to Thursday shift.

Skill Sets Required:

Prior technical documentations experience

Knowledge and practice of SQL

Prior software testing and related documentations experience

Technical/Business skills and ability to work within a team Client centric mindset

Work experience in Web Services(SOAP/REST/Swagger/JSON/Curl/Postman).

Contribute to the creation and review of knowledge articles

Experience in writing scripts using Python/PowerShell also be added weightage

Experience in VB / Perl Scripting and ASM technology can also be added weightage.

Investigative support, and help with IQs

Company Description
SmartPoint is a global software development company headquartered in Chennai, India. It offers a wide range of cutting-edge software development services and products to businesses spanning every domain. Having over 100+ highly skilled professionals who deliver the best software solutions to 30+ countries, SmartPoint has garnered over 200,000+ users worldwide.
With branch offices in Germany and South Africa, the highly-acclaimed company helps transform education systems, healthcare, manufacturing processes, documentation routines, retail shopping experience, and more. Unlock high operational efficiency, minimize workloads, and boost ROI with our best enterprise software products and development services.