Network Engineer L2 & L3

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Job Title: Network Engineer - L2 & L3

Job Summary:

• The Network engineersupport Level2/3 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly.
• monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
• Fluent English communication
• Flexibility in shift support
• Prior experience working in INTL project
• Preference for Immediate Joiner

Type:   Permanent Full-time

Salary Range: For L2 – upto 6 LPA & For L3 – upto 10 LPA

Experience: For L2: 3+ Years & For L3: 7+ Years 

Reporting to: MSP Project lead

Timing: Willing to work 24/7 rotational shift & 6 working days

Diversity: Only male candidates

MUST HAVE SKILLS

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously.
• Hands on experience on Switching configuration L2 level
• Hands on experience on Routing configuration L2 level
• Hands on WAP & WLC devices to triage and resolve
• Experience to handle Internet Gateway/Direct Connect set up
• VPN set up and troubleshooting
• Handle ISP Links and Trunk configuration on (SDWAN/MPLS)
• Troubleshooting Firewall configuration and Add/Modify security rules

GOOD TO HAVE SKILLS

• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each ticket.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in troubleshooting networking configurations and proactive resolution.

PRODUCT KNOWLEDGE

• CISCO
• FORITGATE
• CHECKPOINT
• PALO ALTO
• willingness to learn any new products

Tools in scope:  Willingness to learn tools during Transition phase 

• N-able – Patching
• Network Performance Monitoring – N-Central RMM tool
• ITSM ticketing system – Halo PSA
• Communication – Zoom Contact support

Expected Outcomes: 

• Success in the NetworkSupport Level 2+ position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements
• Network Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

Educational Recommendations: 

• CCNA Certification is preferred.
• Basic degree holder from recognized institution.
• Microsoft Certified Professional (MCP) is preferred.
• Experience in monitoring, triaging and reporting end client networks is preferred.
• Good communication skills for handling global customers

Working Conditions: 

• 24X7 rotational shift support
• US hours night shift support
• Flexibility and adaptability to learn and document new process procedures