NOC Engineer L1

We are hiring for NOC Engineer L1

• Type: Permanent Full-time
• Salary Range: Upto 3 LPA
• Reporting to: Team Lead

Tools in Scope: 

• SolarWinds Monitoring
• Sys Aid help desk
• Kaseya VSA – Patching
• Communications - Teams

General Summary: 

The NOC Support Level 1 is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and keep network up and running are essential in this position.

Essential Duties and Responsibilities: 

• The NOC support Level 1 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly. 

Knowledge, Skills, and/or Abilities Required: 

Must have Skills:

• monitoring the alerts generated by our tools to resolve incidents before our clients are aware. 
• Strong customer relationship skills during critical incidents triaging over the phone or MS teams.
• Keep standard operations procedures SOP document updates on a regular interval based on upgrades.
• Document the RCA – root cause analysis document for High Severity incidents and update the Knowledge base.
• Capable of performing patch management to the servers and network assets using Kaseya VSA tool on agreed intervals with the client team
• Strong computer skills and the ability to effectively communicate through e-mail. 
• Knowledge in basic networking configurations and proactive monitoring
• Review the daily, weekly and monthly checklist and adhere to the completion.
• Experience in Windows & Linux Operating Systems and basic compute troubleshooting skills.
• Basic knowledge of Microsoft, Cisco & Checkpoint assets to understand the issue and transfer to L2 support for resolution

Good to have Skills:

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously. 
• Excellent listening and communications skills, both verbal and written. 
• Ability to remain in contact with the client through the completion of the ticket. 
• Problem-solving abilities to meet reasonable deadlines and update tickets promptly.
• Ability to build positive and collaborative relationships. 
• Willingness to develop professionally. 
• Ability to work with little supervision.
• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each ticket.

Expected Outcomes: 

• Success in the NOC Support Level 1 position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements
• NOC Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

Educational Recommendations: 

• N+ Certification is preferred.
• Basic degree holder from recognized institution.
• Microsoft Certified Professional (MCP) is preferred. 
• 1+ years’ experience in compute and network management is required.
• Experience in monitoring and reporting end client networks is preferred.

Working Conditions: 

• 24X7 rotational shift support (Only Male Candidates)
• US hours night shift support
• Flexibility and adaptability to learn and document new process procedures

Contact : 7200585413