Customer Support Associate

We are hiring for Customer Support Associate!!!

Location: Hebbal, Bangalore
Language: Excellent English with Hindi/ Tamil/ Telugu
Experience: 1 year minimum experience
Process: Blended Process- Semi Voice Process
Qualification: Graduate
Salary: 21k CTC ; 17k TH
6 days working
One rotational weekoff
Shift timings: 8am to 8pm Any 9 hours rotational shift

Roles and Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers in resolving product or service-related issues and provide appropriate solutions.
• Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
• Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
• Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
• Uphold company policies and procedures while delivering excellent customer service at all times.

Note: We need immediate joiners