Customer service L2 Level

We're Hiring !!!

We're looking for a Customer Support – Level 2 (Voice + Non-Voice Process)
 

Designation: Customer Support Executive – Level 2 (e-Commerce Process)

Experience: Minimum 6 months in any BPO Customer Service Role (Voice, Chat, Email, Back Office, or Content Moderation)

Location: Work From Home

Language: Fluent in English and Hindi (Verbal and Written)

Contract: Full-time – 3 months contract (Performance-based extension or permanent conversion)

CTC: ₹24,500/month In-hand: Approx. ₹20,500

Working Days: 6 days working with 1 day rotational off

Qualification: Graduates and Undergraduates are eligible (50% Graduate, 50% Undergraduate mix)

Shifts: 24/7 Rotational shifts, including weekends and night shifts

System Requirements:
Laptop/Desktop with:

i5 7th Gen or above

8 GB RAM ,Windows 10

Stable WiFi connection (Minimum 20 Mbps)

USB Headset (Big Passport brand preferred)

Webcam mandatory

UPS/Inverter for power backup

Roles & Responsibilities:

Manage complex or escalated queries related to orders, refunds, payments, and policies via voice, chat, and email

Resolve customer issues with a high level of empathy and professionalism

Coordinate with internal teams for faster resolution and improved customer satisfaction

Maintain detailed and accurate case logs

Meet SLA, quality, and compliance standards

Provide feedback and suggestions to improve process efficiency

Assessment Requirements:

VETI Test: Minimum score 4 or above

Typing Speed: Minimum 30 WPM with 85% accuracy

(AMCAT and WriteX not required for Level 2 role)

Interested candidates can contact HR- 7200585283