Role: Business Support
Location: Perungulathur (WFO), Chennai.
Shift: Rotational (US shifts – 6PM to 6AM, Any 9 hours)
Cab: Free cab, within 30 Kilometers radius from office.
Off: 2 days Rotational offs
Education: 10 + 2 years/Diploma/Any Graduation.
Qualification: Fresher or Tenured candidates with excellent communication.
Answer phone to respond to customer inquiries w.r.t client products & any technical troubleshooting with regard to the McAfee product for PC & Mobile.
customers with installation / Uninstallation of products
Assist customers with product configuration, error messages & / or common issues
Project a professional company image through phone & email chat interaction
Provide customers with product and service information
Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)Transfer customer calls to appropriate department if required
Escalate the call to the next level if required
Attractive salary for efficient performance (Excluding performance allowance).
Mode of interview:
For further details contact Reshma HR