Customer Support Executive

We are Hiring !!!
Designation : Customer care Representative
Process : US Telecom
Excellent Communication skill i n English
Experience : Minimum 1 year of International BPO voice (Inbound)
Experience Type (B2B/B2C) : B2C, Full TIME JOB
Location : Hitec City, Hyderabad
Work from Office
Working Days : 5 days per week / split week off
Age Criteria : <45
Education : Any Graduate / UG drop. Should not be pursuing regular / part time course
2-way cab facility
Shift Timings : ( EU/Middle East//US/UK Shift)
US process – Night shift, but agent should be ok with 24*7 / rotational shifts
Salary :
7 month's to 18 month's - 28,900/-
18 month's to 25 month's - 31,260/-
25 month's & Above - 33,157/-
Role's & Responsibilities : 
Take ownership of customer issues. ...
Troubleshoot problems and drive resolutions. ...
Escalate unresolved issues to relevant internal teams. ...
Collect prompt and accurate customer feedback. ...
Document knowledge as solution articles. ...
Master the use of a help desk software.Escalate the call to the next level if required

INTERESTED CANDIDATES CAN CONTACT: HR - 6380723976 or hr5@hoopoeinfoedge.com