Program Manager

We are Hiring!!!
Role: Program Manager
Location : Saidapet
Experience: Min 10-12 Years of experience in IT Infrastructure industry, Min of 5 years working experience in any IT domain (Networking or Server or VMware or Cloud or Security) handled minimum 2 or multiple International Clients
Salary: Upto 14LPA
Qualification: 1. Any graduation with excellent communication both verbal / non-verbal
Notice Period: Upto 30 days

Roles & Responsibilities
Must Have
Handson Experience in Data Security & Audit knowledge
Developing a process / sop / runbook/ gap analysis / escalation matrix for both domestic and international
Should have liaison with Pre-sale and Post-Sale team for Project Implementation
Willing to work in US Shifts

Good to have
Managing a workforce and resource allocation for the across international projects
Formulating, organizing, and monitoring inter-connected projects.
Defining a new strategy to implement the project.
Providing training for the team members
Preparing MIS Reports/ Dashboard
Responsible for completing the calls with the defined SLA.
Manage the team shift roster support for 24/7
Planning for IT Infra is based on the needs of the clients.
Collaborated seamlessly with multiple teams to maintain day-to-day operations.
Provide first-line technical support to end-users via various communication channels (phone, email, chat, ticketing system).
Participation in weekly team meetings and creating project plans.
Ensuring customer requirements are met in terms of communication, prioritizing, escalating, and Resolving incidents and requests.

For more details, contact Dillibai - 6380723976 or hr5@hoopoeinfoedge.com