Technical Support Executive

We are hiring for Technical Support Executive (voice)

Salary :

• Fresher - 3LPA 
• Experience - 3.4LPA

Age :  23 - 35

Shift  : Rotational 5 days working & Rotational week off.

Note : We need immediate joiners.

Responsibility :
• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.

• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required