Customer service - Hindi WFH

We are hiring!!!

Designation : Customer Support Executive - WFH

Process : Customer support - voice

Industry Type : BPO

Qualification : Graduates only

Experience : Minimum 1 year experience in BPO

Salary: 17k to 19k CTC

Excellent communication skills . Must be fluent in both English and Hindi (Spoken)

Graduates with minimum 1 year experience can apply

BPO experience will be preferred

Work window: 9 hours, 6 days working. 24x7 operations

6 days a week

Should have their own laptop and WIFI connection

People looking for customer care specialist, customer support representative, customer relations representative, call center representative, BPO executive, front desk agent, guest service agent, customer service manager, senior customer service representative, customer care manager, customer service team lead, international tech support representative, international voice process, product support, customer care executive, night shift, receptionist, customer service executive, customer support executive, international bpo, US shift, UK shift jobs can also apply

System requirements :

Core i5 gen 7 or above

8GB RAM

genuine windows 10 or 11 with latest service pack; fixes/patch management to be carried out by partner on these end-points at regular intervals (virus definition updates, windows updates as the examples)

Camera availability is must

>=20Mbps internet connection (broadband connection is most preferred and mobile hotspot is not allowed)

Genuine/Full version of Endpoint protection on the system

Compatible USB headsets for WFH users

UPS is mandatory

EDR installation is a must

Roles and Responsibilities :

The customer support representatives will answer daily customer correspondence through voice methods.

These call center representatives provide order assistance and product information in an efficient and professional manner.

Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch

Provide accurate, valid, and complete information by using the right resources within the company.

Handle Customer Complaints and Escalations.

Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.

Go the extra mile to engage with Customer Requirements