Non voice process

We are Hiring!!!

Designation : Non Voice Process - E-mail and Chat Support

Process : Drafts king

Experience : 1.5 yrs in customer support voice or chat with proper documents

Skills : Excellent Communication skill in English

Qualification : Graduate

Age limit : 35

Salary : 20k TH & 29K CTC

5 day's working & 24/7 shift

2 way cab will be provided

Location : Ambattur , Chennai.

Key Responsibilities :

• Handling customer queries on Web Chat and E-mails
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Qualifications

• A Bachelors degree from any stream (Mandatory)
• Minimum of 1 year of relevant experience
• Passionate about customer care
• Good typing skill
• Proficient in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends