customer success Associate

We are Hiring!!!

Designation : Customer Success Associate

Process : Voice process

Qualification : Graduate from any field

Language : English & Hindi

Skillset : Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors

Versant 6 Certified

Fresher and Experienced both can apply

Salary : 23K CTC - 28K CTC

6 Day's working

Day Rotational shift for females / 24/7 Rotational for males

Location : Gurugram, Haryana.

Interview mode :

• HR Round
• Versant 6 Certified
• Written Assessment
• Ops Round
• Client Round ( Will be in Office)

Key Responsibilities :

• Keep track of assigned accounts to identify outstanding debts
• Contact banks/collection offices/law firms to inquire of possible offers
• Negotiate payoff deadlines or payment plans
• Create trust relationships with creditors, when possible, to avoid future issues
• Update account status and database regularly
• Alert superiors of creditors unwilling or unable to work with us
• Comply with requirements from our client

Requirements and skills :

• Proven experience as debt collector / negotiator / debt settlement experience
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements – USA
• Working knowledge of MS Office and databases
• Excellent communication, drive, results focused, motivated and people skills
• Apt in negotiating and persuading to closure
• Ability to be professional, polite and compassionate without lacking confidence