Customer Support Associate

We are hiring!!!

Process: Customer support representative

Location: Taramani, Chennai

Experience: 0 to 1 year of experience can apply

Qualification: 12th / Diploma / Graduate

Languages:

English + Malayalam

English + Telugu

English + Kannada

Salary: 15k to 18k Take home

Shift: Day shift and Rotational week off

Roles and Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.