Email & Chat Executive

We are Hiring!

Designation : Email & Chat support Executive 
Process :   Non voice with 20% voice
Experience : Min 1 Year in Email / Chat or BPO 
Language : Excellent communication in English 
Skillset : Good written and conversational ability
Qualification : Graduate 
Shift : 24/7 & 1 Rotational Week off
Salary : 25k CTC
Location : Marathahalli , Bangalore.

Interview Round :
HR round
Written Versant Test round (Threshold – B1 and above)
AMCAT – 54 and above
Typing – 90 Words per minute – 30 WPM and 90% accuracy .
Trainer and ops round  – By Flipkart

Roles & Responsibilities :

Handle customer inquiries via email and chat, giving prompt answers to customer questions.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
Identify and escalate customer requests to managers when there’s a complex issue.