Customer Support- Health Care Process

We are Hiring !!!

*Looking for Immediate Joiner *

Role : Customer Support- Health Care Process

Experience : Fresher and minimum 6 months of Customer Support Exp

Qualification : Graduate/ 10+ 3 yrs Diploma/ +2

Location : Electronic City-Bangalore

Salary : 2.4LPA to 3.2LPA (Based on process and Interview Performance)

Freshers- 2.4LPA to 2.8LPA

Experienced- Min 6 months with Proper documents- 2.7LPA to 3.2LPA

Language : English + Gujarati

Shift :

Male- 24/7 - Cabs provided for Night Shift

Female- 6am to 8pm (any 9 hours)

Required skills and qualifications:

Strong written and verbal communication skills with neutral Indian Accent.

Ability to communicate calmly and diplomatically with patients & co-workers.

Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

Proficient in customer service

Active listening and comprehension skills

Strong customer service skills.

Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.

Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Kannada, Guajarati, Marathi, Assamese, Bengali)

Exceptional phone manner

Patient centric and Excellent interpersonal and communication skills

Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

Be a self-starter with attention to detail.

Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

100% documentation

Quality & AHT to be maintained as per process requirement

Always be updated with the Process knowledge & daily updates

Should take initiatives & be flexible for the changes.

Mode of work: Work from Office,

Process: Multilingual support for a Healthcare project

Educational mandate: any HSC / Graduate / Postgraduate can apply.

Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.

Working days: 6 with 1 day rotational off.