International Chat Support Executive

We are hiring !!!

Role : International Chat Support Executive

Sector/ Industry : Banking & Financial Services

Experience : Experienced 1 Year experience in Voice (In papers) with excellent communication skills. 
Must be good at Typing with 25WPM and 90 Percent Accuracy.

Languages : Excellent English, B2 Quality

Qualification : Graduate

Interview rounds:

HR Round
Assessment
OPS Round
Client Round

Salary - 30% Hike from the Previous CTC (Range - 3.5 to 5 LPA)

Work Location : Perungalathur

Interview Location: Ambattur

Working days : 5 days, 24*7 Process- Rotational week off and shift

Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Looking for Immediate joiners

Interview mode - Walk in

Roles and Responsibilities:

* Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline 
* Must have knowledge in BFSI Industry
* Handling Inbound/Outbound Calls and Emails: Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.
* Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
* Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.
* Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
* Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.