International voice support

We are Hiring!!!

Role : Customer Support Executive

Process : International Process

Sector/ Industry : Banking & Financial Services

Experience : Fresher - 1 Year

Languages : Excellent English, B2 Quality

Qualification : Graduate

Interview : Virtual Mode

Salary : 30% Hike from the Previous CTC (Range - 3 to 5.5 LPA)

Working days : 5 days, US SHifts -Saturday & Sunday off

Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Location: Ambattur, Chennai.

Looking for Immediate joiners

Roles and Responsibilities:

* Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline

* Must have knowledge in BFSI Industry

* Handling Inbound/Outbound Calls and Emails: Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.

* Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.

* Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.

* Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.

* Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.