International Non voice process

Role : Customer Support Executive

Sector/ Industry : Banking & Financial Services

Experience : 1- 5 Years

Must be good at Typing with 25WPM and 90 Percent Accuracy.

Languages : Excellent English, B2 Quality & Hindi

Qualification : Graduate

Interview rounds:

• HR Round
• Assessment
• OPS Round
• Client Round

Salary : 30% Hike from the Previous CTC (Range - 3.5 to 5.5 LPA)

Interview Location: Ambattur, Chennai.

Working days : 5 days, US SHifts - Rotational week off and shift

Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Looking for Immediate joiners

Interview mode - Virtual

Roles and Responsibilities:

* Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline

* Must have knowledge in BFSI Industry

* Handling Chats and Emails: Communicate effectively with international clients via email, and chat to resolve queries, provide support, and offer solutions.

* Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.

* Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.

* Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.

* Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.